Why won't a family load from the Family Browser?

On rare occasions, mostly after an eVolve update, a family in the Family Browser may not load when selected and will show a popup stating that it cannot load that family. The eVolve team is currently looking into the root cause of this issue, but in the meantime, there's a simple workaround.

  1. On the active device, go to the following location and locate the unloaded family there:

C:\Program Files\eVolve\eVolve Electrical for Revit 2020\Resources\Content\Families\eVolve

  1. Drag the family into the project to load it into the project.
  2. When the eVolve Popup Window appears, select the second option.

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