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FAQ & Troubleshooting

Error: "There is no defined conduit size available" when drawing with MC Cable?

Why does this error appear when trying to draw with MC Cable? This error occurs when the MC Cable Standards have not been set up in Revit. This should not occur when using the eVolve template because…

Updated 1 year ago by Adam Heon

Family File won't load into the project from family browser.

If when trying to load a family into a Revit project from the EVOLVE family browser fails then typically 1 of the 3 reasons listed below could be the cause. The family file is missing from the instal…

Updated 2 months ago by Adam Heon

Updater Warning

Issue : When opening a Revit project the following message appears: "The file was modified by the third-part updater eVolve..." Cause : The Revit project was opened and edited on a computer where a t…

Updated 1 year ago by Kerry Poe

Why isn't the Hanger Placement Feature Working?

FAQ:. Why isn't the Hanger Placement Feature Working? The most common reason that the Hanger Placement Feature appears to not be working is due to the hanger families not being loaded into the projec…

Updated 2 years ago by Adam Heon

How do I round off the lengths of the hanger rods?

The eVolve Hangers and Rod assemblies have the ability to round up the length of the rods for real-world purchasing and cutting applications. Lengths can be rounded to any entered option, such as nea…

Updated 1 year ago by Adam Heon

Force Debug Log

This enhancement ensures a single log "survives" an entire execution stack (from Command to Updater to External Event) to get a better idea of what and when everything executes. When performing any e…

Updated 1 year ago by Kerry Poe

How do I manually adjust the rods on the hangers?

When hangers are placed into a project manually, rather than with the Place Hangers feature, the rods default to the height of the top piece of the strut, and the Rod_Top_Elevations are shown as 0'0"…

Updated 1 year ago by Adam Heon

Why do I get this initializer error when trying to install eVolve Electrical on my computer?

FAQ: Why do I get this initializer error when trying to install eVolve Electrical on my computer? This error is due to another Revit add-in not having the same updated version of DevExpress as eVolve…

Updated 2 years ago by Adam Heon

The dockable window panes are closing when I open them.

https://knowledge.autodesk.com/support/revit/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-reset-the-Autodesk-Revit-ribbon-toolbar-and-browser-to-default-settings.html

Updated 1 year ago by Adam Heon

Silent Installer

A "silent" installation of the eVolve software is an implicit acceptance of the EULA agreement. Click the following link to view the most recent version of the eVolve EULA Agreement. The EULA is also…

Updated 14 hours ago by Adam Heon

Units Mis-match Warning

For non-English versions of EVOLVE, a workstation unit format must match that of the workstation.NET unit format. The following macro can be used to check your Revit unit format vs. your workstation.…

Updated 1 month ago by Adam Heon

Why won't a family load from the Family Browser?

On rare occasions, mostly after an eVolve update, a family in the Family Browser may not load when selected and will show a popup stating that it cannot load that family. The eVolve team is currently…

Updated 2 years ago by Adam Heon

Why aren't my bends working and why does this error appear?

FAQ:. Why aren't my bends working and why does this error appear? The most common reason that bends are not working correctly and this error appears is due to there being duplicate bends in Bend Sett…

Updated 2 years ago by Adam Heon

Why doesn't my sheet get created when I generate a sheet from the Spool Manager

Typically, this issue comes up when views have not been properly set up on the sheet selected. Click Here to learn more about Spooling Titleblock setup.

Updated 2 years ago by Adam Heon

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